Branch Collections Associate (Olongapo)

City Savings Bank; Olongapo; On-site; PHP 180,000 - 240,000; Full time

Job summary

City Savings Bank is seeking a Branch Collection Associate to monitor on-time billing and collections for the branch loans portfolio, including NPL monitoring and actions to reduce it. The role involves field visits and professional customer interactions for payments collection.

The ideal candidate has a Bachelor's degree; experience in loans and collections is a plus. Must have a motorcycle license and be willing to travel within the operating area. Fresh graduates may apply.

Qualifications

• Experience in loans and collections is an advantage.
• Must have motorcycle driving skills and a valid driver's license.

Responsibilities

• Achieve collection targets and KPIs for the NPL portfolio.
• Handle redemption, posting of payments, restructuring, billings, condonation, field visits, SMS sends.
• Analyze accounts and assess client's ability to pay.
• Compute potential loan restructurings.
• Prepare and submit all required reports on time.
• Verify documents for completeness, timeliness, accuracy.
• Deliver excellent customer service according to standards.

Skills

Loans collection experience

Driving (motorcycle) license

Education

Bachelor's degree

Job description

About the role

Branch Collection Associate (BCA) is responsible for the monitoring and execution of on-time billing and collections of the branch loans portfolio. He also monitors non-performing loans and takes appropriate actions in reducing it.

Key responsibilities

• Achievement of the collection targets as well as operational targets and Key Performance Indicators (KPIs) of the Non-Performing Loan (NPL) portfolio assigned to them


• Performing all assigned function in collections activities such as redemption, posting of payments, re-structuring, billings, condonation, field visits, collection letters and Short Messages (SMS) send-out


• Performs account analysis and evaluates client's capability to pay


• Computes for the possible restructuring of loans


• Accomplishes all assigned necessary reports and submits in a timely manner


• Checks all assigned documents to ensure its completeness, timeliness and accuracy


• Responsible for performing excellent customer service to all clients according to the established standards

About you

• Bachelor's degree graduate


• Experience in loans and collection is an advantage


• Driving skills is a must (motorcycle), with driver's license


• Good oral and written communication skills with proficiency in the local dialect


• Willing to travel extensively and highly familiar with the area of operations


• Fresh graduates are welcome to apply