Branch Collections Associate (Mandaue)

City Savings Bank, Inc.; Mandaue; Vor Ort; PHP 201.000 - 268.000; Vollzeit

Zusammenfassung

City Savings Bank, Inc. is seeking a Branch Collection Associate responsible for monitoring on-time billing and collections for the branch loan portfolio and for tracking non-performing loans. The role includes field visits, restructuring, SMS communications, and post-payment activities.

A bachelor's degree is required, with driving skills (motorcycle) and willingness to travel emphasized. The position focuses on achieving collection targets, accurate reporting, and maintaining high customer

Qualifikationen

• Bachelor's degree graduate.
• Experience in loans and collection is an advantage.
• Driving skills is a must (motorcycle), with driver's license.
• Good oral and written communication skills with proficiency in the local dialect.
• Willing to travel extensively and highly familiar with the area of operations.

Aufgaben

• Monitor on-time billing and collections for the branch loans portfolio.
• Monitor non-performing loans and take actions to reduce them.
• Achieve collection and KPI targets for the NPL portfolio.
• Perform collections activities: redemption, posting payments, restructuring, billings, condonation, field visits, SMS sends.
• Conduct account analysis and evaluate clients' ability to pay.
• Compute possible loan restructurings and prepare required reports.
• Ensure documents are complete, timely, and accurate; deliver excellent customer service.

Kenntnisse

Communication skills

Driving skills

Travel willingness

Local dialect proficiency

Ausbildung

Bachelor's degree

Jobbeschreibung

Branch Collection Associate (BCA) is responsible for the monitoring and execution of on-time billing and collections of the branch loans portfolio. He also monitors non-performing loans and takes appropriate actions in reducing it.

Specific Responsibilities:

• Achievement of the collection targets as well as operational targets and Key Performance Indicators (KPIs) of the Non-Performing Loan (NPL) portfolio assigned to them.
• Responsible for performing all assigned function in collections activities such as redemption, posting of payments, re-structuring, billings, condonation, field visits, collection letters and Short Messages (SMS) send-out etc.
• Performs account analysis and evaluates client’s capability to pay
• Computes for the possible restructuring of loans
• Accomplishes all assigned necessary reports and submits in a timely manner
• Checks all assigned documents to ensure its completeness, timeliness and accuracy
• Responsible for performing excellent customer service to all clients according to the established standards

Qualifications:

• Bachelor's degree graduate
• Experience in loans and collection is an advantage
• Driving skills is a must (motorcycle), with driver's license
• Good oral and written communication skills with proficiency in the local dialect
• Willing to travel extensively and highly familiar with the area of operations