Branch Collections Associate (Laoag)

City Savings Bank, Inc.; Laoag; On-site; PHP 180,000 - 240,000; Full time

Job summary

City Savings Bank, Inc. is seeking a Branch Collection Associate for Laoag to monitor and drive on-time billing and collections across the branch loan portfolio.

You will actively monitor non-performing loans and implement actions to reduce them while maintaining strong customer service standards in the local area. The role requires a Bachelor's degree, motorcycle driving license, and willingness to travel extensively within the operation area.

Qualifications

• Bachelor's degree required.
• Experience in loans and collection is an advantage.
• Driving skills (motorcycle) with driver's license.
• Good oral and written communication skills with proficiency in local dialect.
• Willing to travel extensively and familiar with the area of operations.

Responsibilities

• Monitor and execute on-time billing and collections for the branch loan portfolio.
• Monitor non-performing loans and take actions to reduce them.
• Achieve collection and KPI targets; perform restructuring, billings, condonation, field visits, SMS sends, etc.
• Perform account analysis and evaluate client’s ability to pay.
• Compute possible loan restructurings and prepare necessary reports.
• Check documents for completeness, timeliness, and accuracy; provide excellent customer service.

Skills

Driving license

Communications

Field work

Education

Bachelor's degree

Job description

Branch Collection Associate (BCA) is responsible for the monitoring and execution of on-time billing and collections of the branch loans portfolio. He also monitors non-performing loans and takes appropriate actions in reducing it.

Specific Responsibilities:

• Achievement of the collection targets as well as operational targets and Key Performance Indicators (KPIs) of the Non-Performing Loan (NPL) portfolio assigned to them.
• Responsible for performing all assigned function in collections activities such as redemption, posting of payments, re-structuring, billings, condonation, field visits, collection letters and Short Messages (SMS) send-out etc.
• Performs account analysis and evaluates client’s capability to pay
• Computes for the possible restructuring of loans
• Accomplishes all assigned necessary reports and submits in a timely manner
• Checks all assigned documents to ensure its completeness, timeliness and accuracy
• Responsible for performing excellent customer service to all clients according to the established standards

Qualifications:

• Bachelor's degree graduate
• Experience in loans and collection is an advantage
• Driving skills is a must (motorcycle), with driver's license
• Good oral and written communication skills with proficiency in the local dialect
• Willing to travel extensively and highly familiar with the area of operations