Branch Collections Associate (Solano)

City Savings Bank, Inc.; Solano; On-site; PHP 167,000 - 234,000; Full time

Job summary

City Savings Bank, Inc. in Solano, Nueva Vizcaya invites applications for a Branch Collection Associate. The role focuses on monitoring on-time billing and collections for the branch loan portfolio, and reducing non-performing loans through proactive actions.

Responsibilities include meeting NPL KPIs, performing all collections tasks, analyzing clients' ability to pay, and ensuring timely reporting with strong customer service at all times.

Qualifications

• Bachelor's degree graduate.
• Experience in loans and collection is an advantage.
• Driving skills is a must (motorcycle), with driver's license.
• Good oral and written communication skills with proficiency in the local dialect.
• Willing to travel extensively and highly familiar with the area of operations.

Responsibilities

• Achieve collection targets and KPIs for the NPL portfolio assigned.
• Perform collections activities: redemption, posting payments, restructuring, billings, condonation, field visits, letters and SMS sends.
• Conduct account analysis and evaluate client’s ability to pay.
• Compute possible loan restructuring options.
• Prepare and submit all required reports promptly.
• Check documents for completeness, timeliness, and accuracy.
• Deliver excellent customer service according to established standards.

Skills

Loans & collections

Communication skills

Driving (motorcycle)

Local dialect proficiency

Travel readiness

Education

Bachelor's degree

Job description

Branch Collection Associate (BCA) is responsible for the monitoring and execution of on-time billing and collections of the branch loans portfolio. He also monitors non-performing loans and takes appropriate actions in reducing it.

Specific Responsibilities

• Achievement of the collection targets as well as operational targets and Key Performance Indicators (KPIs) of the Non-Performing Loan (NPL) portfolio assigned to them.
• Responsible for performing all assigned function in collections activities such as redemption, posting of payments, re-structuring, billings, condonation, field visits, collection letters and Short Messages (SMS) send-out etc.
• Performs account analysis and evaluates client’s capability to pay
• Computes for the possible restructuring of loans
• Accomplishes all assigned necessary reports and submits in a timely manner
• Checks all assigned documents to ensure its completeness, timeliness and accuracy
• Responsible for performing excellent customer service to all clients according to the established standards

Qualifications

• Bachelor's degree graduate
• Experience in loans and collection is an advantage
• Driving skills is a must (motorcycle), with driver's license
• Good oral and written communication skills with proficiency in the local dialect
• Willing to travel extensively and highly familiar with the area of operations