BPO Training Specialist — Elevate Customer Service

Hammerjack Pty Ltd; Philippines; On-site; PHP 300,000 - 600,000; Full time

Job summary

Hammerjack Pty Ltd in the Philippines is seeking a Training & Development specialist to design and implement effective training programs for a dynamic BPO environment. You will apply instructional design principles, deliver engaging sessions, and leverage LMS tools to support employee growth and QA standards.

The role requires strong communication, adaptability across learning styles, and a passion for developing others within a fast-paced customer service setting.

Qualifications

• Proven experience in training and development
• Knowledge of training methodologies and adult learning concepts
• Excellent presentation and communication skills
• Proficiency with LMS and training tools
• Adapt training delivery to different learning styles
• Strong organizational skills for multiple sessions/materials
• Patience, empathy, and passion for developing others
• Knowledge of BPO operations or QA standards
• Bachelor's in Education/HR/Business or related field
• Certification in training/ID preferred
• Familiarity with MS Office and virtual training platforms

Skills

Training & development

Instructional design

Presentation & communication

LMS proficiency

Adaptive training delivery

Organizational skills

Empathy & coaching

BPO operations knowledge

Bachelor's degree in Education/Human/

Certification in training/design

MS Office & virtual training tools

Education

Bachelor's degree in Education, Human Resources, Business, or related field

Certification in training, instructional design, or related discipline

Tools

LMS

Virtual training platforms

Microsoft Office Suite

Job description

Hammerjack Pty Ltd in the Philippines is seeking a Training & Development specialist to design and implement effective training programs for a dynamic BPO environment. You will apply instructional design principles, deliver engaging sessions, and leverage LMS tools to support employee growth and QA standards.

The role requires strong communication, adaptability across learning styles, and a passion for developing others within a fast-paced customer service setting.