BPO Training Specialist - Product & Skills Upskill

RSD Human Resource Management Consultancy; Pasig; On-site; PHP 279,000 - 390,600; Full time

Job summary

A human resource consultancy is seeking a dedicated trainer for their team in Pasig, Metro Manila. This role involves conducting training sessions for new and existing employees, developing training materials, and evaluating employee performance gaps. Candidates should be college graduates in CEC, IT, or related fields with at least one year of experience in the BPO industry. Key skills include training, coaching, and conducting needs analysis. Join a dynamic team and make an impact in employee development.

Qualifications

• At least 1 year experience as a trainer in the BPO industry.
• Experience in delivering product-specific training and/or upskilling.
• Experience performing Training Needs Analysis is a plus.

Responsibilities

• Conduct training sessions and orientations for new and existing employees.
• Develop and prepare training materials, manuals, and presentations.
• Assess employees’ skills, knowledge, and performance gaps.
• Provide coaching and guidance to improve work performance.
• Monitor and evaluate training effectiveness and progress.
• Maintain training records, attendance, and reports.

Skills

Training skills

Experience in BPO industry

Coaching skills

Education

College Graduate of CEC, IT or any tech-related course

Job description

A human resource consultancy is seeking a dedicated trainer for their team in Pasig, Metro Manila. This role involves conducting training sessions for new and existing employees, developing training materials, and evaluating employee performance gaps. Candidates should be college graduates in CEC, IT, or related fields with at least one year of experience in the BPO industry. Key skills include training, coaching, and conducting needs analysis. Join a dynamic team and make an impact in employee development.