BPO Training Architect

Teleperformance; Baguio; On-site; PHP 520,000 - 780,000; Full time

Job summary

Teleperformance in the Philippines seeks a Training and Development Specialist to design comprehensive curricula and deliver engaging sessions for new hires and existing staff. You will assess learning outcomes, coach employees, and maintain detailed training records to drive continuous improvement.

The role requires a solid background in instructional design within BPO or customer service, strong communication skills, and proficiency with LMS tools.

Qualifications

• Proven experience in training delivery or instructional design in BPO or similar.
• Strong knowledge of BPO operations and industry standards.
• Excellent communication and presentation skills.
• Experience with LMS and training software.

Responsibilities

• Design and develop training curricula and materials for BPO operations.
• Deliver engaging training sessions to new hires and staff.
• Assess trainee performance and provide corrective coaching.
• Maintain training records and track progress.
• Collaborate with operations to identify evolving training needs.
• Conduct needs analysis and gap assessments for departments.

Skills

Training delivery

Instructional design

Employee development

LMS

Project management

Communication

Adult learning

BPO knowledge

Stakeholder engagement

Presentation

Education

Bachelor's degree in HR/ID/EDU

Tools

Articulate 360

MS Office

Job description

Teleperformance in the Philippines seeks a Training and Development Specialist to design comprehensive curricula and deliver engaging sessions for new hires and existing staff. You will assess learning outcomes, coach employees, and maintain detailed training records to drive continuous improvement.

The role requires a solid background in instructional design within BPO or customer service, strong communication skills, and proficiency with LMS tools.