BPO Training Specialist - Grow & Elevate Teams

vCustomer Philippines, Inc.; Philippines; On-site; PHP 335,000 - 469,000; Full time

Benefits offered by this job

Health coverage

Job summary

Tech Mahindra Philippines is hiring a Trainer to conduct and facilitate pre-process and process trainings for new hires. You will manage new hire training batches, monitor performance, and provide ongoing coaching and feedback to improve competencies.

This on-site role in Taguig requires strong communication and organizational abilities. You will also be responsible for reporting, analytics, and ensuring training effectiveness through assessments and audits.

Qualifications

• Bachelor's/ College degree in any field.
• At least 1 year of related experience.
• Experience in pre-process and process training preferred.
• Excellent written and verbal communication.
• Strong presentation and organizational skills.

Responsibilities

• Conduct pre-process and process training for new hires and assess their performance.
• Deliver and facilitate Pre-Process and Process Trainings.
• Handle new hire training batches.
• Maintain attrition and throughput per process guidelines.
• Coach and counsel where-needed and provide feedback.
• Document training reports and trackers.
• Conduct Pre & Post assessments to identify red flags.
• Provide Training Needs Analysis and reports.
• Create training modules/curriculum as needed.
• Perform additional tasks as assigned by supervisor/manager.

Skills

Communication skills

Presentation skills

Organizational skills

Planning skills

Training experience

Education

Bachelor's degree

Job description

Tech Mahindra Philippines is hiring a Trainer to conduct and facilitate pre-process and process trainings for new hires. You will manage new hire training batches, monitor performance, and provide ongoing coaching and feedback to improve competencies.

This on-site role in Taguig requires strong communication and organizational abilities. You will also be responsible for reporting, analytics, and ensuring training effectiveness through assessments and audits.