BPO Process & Product Trainer — Coaching & Workshops

RSD Human Resource Management Consultancy; Philippines; On-site; PHP 240,000 - 420,000; Full time

Benefits offered by this job

Performance Bonus

Health Insurance

Life Insurance

HMO

Job Training

Job summary

RSD Human Resource Management Consultancy in Pasay is seeking a Training Specialist with 1-3 years in the BPO sector to design and deliver engaging training programs for new and existing employees.

You will assess training needs, develop materials, and conduct workshops and coaching to enhance performance, aligning with business objectives and quality standards.

This on-site role includes health and wellness benefits and opportunities for professional development.

Qualifications

• Design and deliver training programs for new and existing employees in the BPO industry.
• Assess training needs and develop materials to address skill gaps.
• Conduct workshops and coaching sessions to enhance employee performance.
• Collaborate with team leaders and management to align training with business goals.
• Evaluate training effectiveness and adjust to improve outcomes.

Responsibilities

• Design and deliver engaging training programs for new and existing employees in the BPO industry.
• Assess training needs and develop training materials to effectively address skill gaps.
• Conduct workshops and one-on-one coaching sessions to enhance employee performance.
• Collaborate with team leaders and management to ensure training aligns with business objectives.
• Evaluate training effectiveness and make necessary adjustments to improve outcomes.

Skills

Learning & Training methodologies

Coaching and mentoring

Communication skills

Interpersonal skills

Campaign experience: financial/health/

Education

Bachelor’s degree in relevant field

Job description

RSD Human Resource Management Consultancy in Pasay is seeking a Training Specialist with 1-3 years in the BPO sector to design and deliver engaging training programs for new and existing employees.

You will assess training needs, develop materials, and conduct workshops and coaching to enhance performance, aligning with business objectives and quality standards.

This on-site role includes health and wellness benefits and opportunities for professional development.