BPO Training Lead & Team Development Coach

Teleperformance; Philippines; On-site; PHP 558,000 - 893,000; Full time

Job summary

Teleperformance in the Philippines is seeking a capable Training Specialist to design and deliver training materials, coordinate schedules, and supervise a team of contributors to ensure high-quality outcomes.

You will drive process improvements, manage short-term activities, and take ownership of workload while mentoring less experienced colleagues to achieve professional excellence.

Qualifications

• Comprehensive knowledge of the specific discipline or broader area in which the position operates.
• Ability to work according to set principles.
• Ability to work independently without requiring instructions or guidelines.
• Professional expertise in training delivery and team management.

Responsibilities

• Delivering training materials including presentation materials, training guides, manuals, and course evaluations
• Coordinating training schedule based on training requirements
• Executing specialized projects and activities
• Generating and initiating own workload
• Supervising work of less experienced professionals and taking responsibility for the end-product
• Improving day-to-day activities and processes
• Managing and overseeing the implementation of short-term activities within the team
• Delivering professional responsibilities with a focus on professional excellence
• Managing a team of Individual Contributor co-workers

Skills

Training delivery

Team management

Independent work

Job description

Teleperformance in the Philippines is seeking a capable Training Specialist to design and deliver training materials, coordinate schedules, and supervise a team of contributors to ensure high-quality outcomes.

You will drive process improvements, manage short-term activities, and take ownership of workload while mentoring less experienced colleagues to achieve professional excellence.