BPO Training & Onboarding Specialist

Concert8 Solutions Inc; Manila; On-site; PHP 334,800 - 502,200; Full time

Job summary

A growing BPO firm is looking for an experienced BPO Trainer to support their customer service team in Manila. You will lead onboarding and ongoing training sessions focused on product knowledge, communication skills, and call handling techniques. The ideal candidate should have at least 3 years of experience in a call center training role, strong communication skills, and the ability to manage training independently. This position requires a passion for developing agents and a commitment to customer service excellence.

Qualifications

• Minimum 3 years of experience as a Call Center Trainer.
• Strong background in customer service and call center operations.
• Excellent verbal and written English communication skills.

Responsibilities

• Facilitate onboarding training for new hires.
• Conduct product knowledge sessions.
• Lead soft skills workshops.

Skills

Facilitation

Customer Service

Communication Skills

Problem-Solving

Tools

CRM platforms

Helpdesk systems

Call Center software

Job description

A growing BPO firm is looking for an experienced BPO Trainer to support their customer service team in Manila. You will lead onboarding and ongoing training sessions focused on product knowledge, communication skills, and call handling techniques. The ideal candidate should have at least 3 years of experience in a call center training role, strong communication skills, and the ability to manage training independently. This position requires a passion for developing agents and a commitment to customer service excellence.