BPO Training Architect

Teleperformance; Mabalacat; On-site; PHP 335,000 - 558,000; Full time

Job summary

Teleperformance Philippines is seeking an Employee Training Specialist to design and deliver engaging training for new hires and existing staff. You will assess needs, conduct sessions, and ensure content aligns with standards.

You will evaluate effectiveness and maintain training records while collaborating with managers to close skill gaps and support onboarding. The role emphasizes staying updated on best practices, providing coaching, and continuously improving training materials and

Qualifications

• Experience designing and delivering training programs.
• Ability to assess learning needs and tailor solutions.
• Strong classroom and on-the-job training delivery skills.
• Familiarity with evaluating training effectiveness and metrics.

Responsibilities

• Design, develop and deliver engaging training programmes for new hires and existing employees across various departments and functions
• Assess training needs and tailor learning solutions to meet the specific requirements of different teams and business units
• Conduct classroom-based and on-the-job training sessions, ensuring content is clear, relevant and aligned with organisational standards
• Evaluate training effectiveness through assessments, feedback mechanisms and performance metrics to continuously improve programme quality
• Maintain detailed training records, documentation and reporting on participant progress and training outcomes
• Collaborate with department managers and senior leadership to identify skill gaps and develop targeted training interventions
• Support the onboarding process by delivering company orientation and role-specific induction training
• Stay current with industry best practices, training methodologies and emerging trends in employee development
• Provide coaching and mentoring support to trainees during and after formal training programmes
• Contribute to the continuous improvement of training materials, processes and delivery methods

Job description

Teleperformance Philippines is seeking an Employee Training Specialist to design and deliver engaging training for new hires and existing staff. You will assess needs, conduct sessions, and ensure content aligns with standards.

You will evaluate effectiveness and maintain training records while collaborating with managers to close skill gaps and support onboarding. The role emphasizes staying updated on best practices, providing coaching, and continuously improving training materials and