Senior Training & Development Lead

Teleperformance; Mabalacat; On-site; PHP 446,000 - 781,000; Full time

Job summary

Teleperformance in the Philippines seeks a Training & Development specialist focused on building curricula, delivering programs, and measuring training impact across the general workforce and specialized areas. You will lead curriculum/materials development, select delivery methods, monitor effectiveness, and oversee external vendors when needed.

The role includes coaching and mentoring team members and driving short- to mid-term training initiatives aligned with departmental strategy.

Qualifications

• Thorough understanding of related disciplines.

Responsibilities

• Develop training curriculum and materials for the general workforce and targeted disciplines.
• Deliver training and monitor training effectiveness and impact.
• Oversee vendors to develop training content or deliver training when needed.
• Coach, mentor and train others on the area of expertise.
• Lead short- to medium-term activities within the department strategy.

Skills

Thorough understanding of related Disc

Job description

Teleperformance in the Philippines seeks a Training & Development specialist focused on building curricula, delivering programs, and measuring training impact across the general workforce and specialized areas. You will lead curriculum/materials development, select delivery methods, monitor effectiveness, and oversee external vendors when needed.

The role includes coaching and mentoring team members and driving short- to mid-term training initiatives aligned with departmental strategy.