Bilingual Vietnamese CSR - Hybrid, Training & Premium Pay

Gratitude Philippines; Manila; Hybrid; PHP 279,000 - 391,000; Full time

Benefits offered by this job

HMO coverage

Government-mandated benefits

Paid training from Day 1

Career growth opportunities

Monthly incentives

Job summary

Iquor is seeking fluent Vietnamese and English speakers to join its growing team as Vietnamese Bilingual Customer Service Representatives in the Philippines. The role offers a hybrid/onsite arrangement, comprehensive paid training from Day 1, and a premium Vietnamese language allowance with a competitive salary package.

No prior BPO experience is required; fresh graduates and first-time job seekers are welcome.

Qualifications

• Native or fluent Vietnamese speaker with excellent verbal and written communication skills.
• Good command of English.
• No previous BPO or call center experience required.

Responsibilities

• Handle customer inquiries and provide support to Vietnamese-speaking customers through calls, chat, and email.
• Assist customers with billing inquiries, account concerns, and service requests.
• Communicate professionally in Vietnamese and English.
• Provide effective solutions and ensure customer satisfaction.
• Maintain accurate documentation of customer interactions.
• Achieve established quality, productivity, and customer satisfaction targets.

Skills

Vietnamese language

English language

Communication skills

Job description

Iquor is seeking fluent Vietnamese and English speakers to join its growing team as Vietnamese Bilingual Customer Service Representatives in the Philippines. The role offers a hybrid/onsite arrangement, comprehensive paid training from Day 1, and a premium Vietnamese language allowance with a competitive salary package.

No prior BPO experience is required; fresh graduates and first-time job seekers are welcome.