Bilingual Customer Service - Vietnamese Speaker | ASAP Hiring

Gratitude Philippines; Manila; On-site; PHP 814,000 - 975,000; Full time

Benefits offered by this job

HMO

Life Insurance

Free Parking

Company Events

Paid Training

Sign-On Bonus

Incentives

Job summary

Gratitude Philippines is hiring 6 Vietnamese-speaking customer service agents for on-site roles in Quezon City. The positions involve handling inquiries via phone, chat, and email in Vietnamese and English, with shifting/night schedules and opportunities to grow into permanent roles.

Candidates must be fluent in Vietnamese, with conversational English and eligibility to work in the Philippines. Freshers are welcome, and experience in collections or O2C is a plus.

Qualifications

• Fluent in Vietnamese with professional communication.
• Conversational English required; training in English.
• Freshers welcome; no prior BPO experience required.
• Collections or O2C experience is a plus.
• Eligible to work in the Philippines with valid work authorization.
• Open to non-Filipino applicants with Temporary Resident Visa (TRV).

Responsibilities

• Handle customer inquiries in Vietnamese and English across channels.
• Assist with account-related concerns, billing inquiries, service requests, and product information.
• Provide excellent customer experience while resolving issues efficiently.
• Document all interactions in company systems.
• Meet targets for quality, productivity, attendance, and customer satisfaction.
• Build trust and long-term customer loyalty.

Skills

Vietnamese fluency

English conversation

Freshers welcome

O2C experience

PH work eligibility

TRV allowed

Job description

JOB TITLE: Bilingual Customer Service - Vietnamese Speaker | ASAP Hiring*

Work Setup:* Onsite - Quezon City

Work Schedule:* Shifting / Night Shift

Salary:* PHP up to PHP 80,159.33 + PHP 20,000 Sign-On Bonus + Incentives

*HEADCOUNT:* 6 Openings

*ABOUT THE ROLE:*

We are urgently hiring 6 Vietnamese Speakers to support our international customers via phone, chat, and email.

*QUALIFICATIONS:*

• Fluent in Vietnamese - can speak naturally and professionally, including complex conversations
• Conversational English required (training and systems are in English)
• With or without BPO experience - freshers are welcome
• Collections or Order-to-Cash (O2C) experience is a plus but not required
• Must be eligible to work in the Philippines with valid work authorization
• Open to non-Filipino applicants with Temporary Resident Visa (TRV)

*WHAT YOU WILL DO:*

• Handle customer inquiries in both Vietnamese and English across multiple channels
• Assist with account-related concerns, billing inquiries, service requests, and product information
• Provide excellent customer experience while resolving issues efficiently
• Accurately document all interactions in company systems
• Meet targets for quality, productivity, attendance, and customer satisfaction
• Build trust and long-term customer loyalty

*BENEFITS:*

• HMO and Life Insurance
• Free Parking and Company Events
• Paid Training with career growth to permanent employment
• Incentives + PHP 20,000 Sign-On Bonus