Job Title: Multilingual Language - Vietnamese

Gratitude Philippines; Quezon City; On-site; PHP 436,000 - 895,000; Full time

Benefits offered by this job

Company events

Free Parking

Health Insurance

Life Insurance

Paid Training

Promotion to Permanent employee

Job summary

Gratitude Philippines is hiring for a Multilingual Language - Vietnamese role, onsite in Quezon City. The position requires fluent Vietnamese with business English for client systems and training materials.

Availability ASAP with a September 2026 target start date; sign-on bonus of PHP 20,000 plus incentives is offered. Responsibilities include handling customer interactions across channels, providing bilingual support, and documenting all communications.

Qualifications

• Fluent in Vietnamese with strong speaking and listening skills.
• Working knowledge of English is required to use client systems and training materials.
• Experience with Order-to-Cash processes is preferred but not required.
• Candidates must be eligible to work in the Philippines and have a valid visa.

Responsibilities

• Handle inbound and outbound interactions via phone, chat, or email.
• Provide customer support in English and Vietnamese.
• Assist with account inquiries, billing concerns, and product information.
• Document interactions accurately in company systems.
• Meet quality, productivity, attendance and customer satisfaction goals.
• Contribute to a positive customer experience through professional communication.
• Perform other duties as assigned to support operations.

Skills

Vietnamese language

English proficiency

Customer service

O2C knowledge

Job description

Job Title: Multilingual Language - Vietnamese

Work setup: Onsite in Quezon City

Work schedule: Shifting/ Night shift

Salary: 39,112.60 to 80,159.33 (Salary remains negotiable)

20,000 Sign-on Bonus + Incentives

Availability: ASAP

Heads: 4 Hire

Target Start Date: September 2026

Job Qualifications:

• Open to candidates with or without BPO experience
• Speak fluently and spontaneously in the Vietnamese language
• Use the language effectively in a professional environment
• Understand complex and extended conversations, including implied meanings
• Working knowledge of English is needed; training and client systems are in English
• The primary language for customer interaction remains the languages specified in the table
• Previous collections experience is highly preferred but not required
• Understanding of the Order-to-Cash (02C) process is highly preferred but not required
• Candidate must be able to work on PH and with a valid working VISA
• Also accepts Temporary Resident Visa for non-Filipino applicants.
• Eligible to work in the Philippines and available to start ASAP

Language Skills:

• Fluent in Vietnamese

Responsibilities:

• Handle inbound and outbound customer interactions professionally through phone, chat, email, or other support channels.
• Provide customer support in English and Vietnamese Language
• Assist customers with account-related inquiries, service requests, billing concerns, product information, and general support needs.
• Resolve customer concerns efficiently while delivering a positive customer experience.
• Communicate information clearly, accurately, and professionally across different cultures and customer backgrounds.
• Document customer interactions accurately using company systems and tools.
• Meet quality, productivity, attendance and customer satisfaction goals.
• Build trust and customer loyalty through exceptional service and problem-solving
• Perform other duties as assigned to support business and operational needs.

BENEFITS:

• Company events
• Free Parking
• Health Insurance
• Life Insurance
• Paid Training
• Promotion to Permanent employee

Pre-Screen Questions:

• Describe your Vietnamese language proficiency:
• Can you speak fluently in Vietnamese?
• Current location:
• Nationality
• What type of Visa do you have?
• Do you have previous experience with the order-to-cash process
• Last drawn salary
• Expected Salary
• Notice period: