Bilingual Patient Care Coordinator - Night Shift

SuperStaff Outsourcing; Makati; On-site; PHP 312,000 - 363,000; Full time

Benefits offered by this job

HMO with 1 free dependent upon hire

Life Insurance

20 PTO credits annually

Great Company Culture

Career Growth and Learnings

Equipment provided by the company

10% Night Differential

Night Shift

Onsite at SM Clark or Makati

Job summary

SuperStaff Outsourcing is seeking a Patient Care Coordinator to handle customer inquiries and complaints, including Spanish translation calls, at the corporate office in the Philippines. The role collaborates with the Sales Support & Liaison Team Lead and Operations Supervisor to enhance customer satisfaction, vendor, and business partner relations.

Responsibilities include engaging with customers across multiple channels, resolving issues, maintaining records, and routing requests to the

Qualifications

• High school diploma or equivalent.
• Customer service experience required.

Responsibilities

• Handle customer inquiries and complaints via text, phone, email, or in-person.
• Provide support and information on assigned product or service.
• Resolve customer problems and concerns.
• Maintain customer accounts and records of interactions with details of inquiries, complaints, or comments.
• Direct inquiries to appropriate staff when needed.
• Perform related duties as required.

Skills

Spanish language

Active listening

Customer service

Proficient computer skills

Learn new software

Education

High school diploma or equivalent

Job description

SuperStaff Outsourcing is seeking a Patient Care Coordinator to handle customer inquiries and complaints, including Spanish translation calls, at the corporate office in the Philippines. The role collaborates with the Sales Support & Liaison Team Lead and Operations Supervisor to enhance customer satisfaction, vendor, and business partner relations.

Responsibilities include engaging with customers across multiple channels, resolving issues, maintaining records, and routing requests to the