Bilingual Patient Billing Specialist - Night Shift

Staff Outsourcing Solutions; Cebu City; On-site; PHP 335,000 - 614,000; Full time

Benefits offered by this job

HMO and health insurance

Night differential pay

Holiday premium pay

Service incentive leave

Job summary

Staff Outsourcing Solutions in Cebu is seeking a bilingual Patient Accounts Receivable Specialist (Spanish/English) for onsite night shifts. You will handle inbound/outbound calls about medical bills for a United States healthcare revenue cycle client, explaining balances in the language the patient prefers and documenting interactions in English.

You will join a dedicated Cebu-based team focused on patient accounts receivable, with duties spanning billing inquiries, payment information, and

Qualifications

• Fluent in Spanish and English, written and spoken.
• At least 1 year of voice customer service experience.
• Experience in patient accounts receivable or medical billing preferred.

Responsibilities

• Handle inbound and outbound calls regarding patient accounts and medical bills, in English and in Spanish.
• Switch between the two languages as the patient prefers, and keep every account note in English.
• Assist patients with questions and concerns about their outstanding balances, billing statements and account details.
• Explain patient bills, charges, payment information and account balances in a clear and professional manner.
• Address billing-related concerns while keeping empathy and professionalism.
• Process or assist with payment-related inquiries when needed.
• Document patient interactions and account updates accurately.
• Maintain confidentiality when handling patient and account information.
• Follow established procedures and ensure accurate handling of patient accounts.
• Help the team with Spanish-language call scripts or letters when asked.

Skills

Bilingual Spanish-English

Voice customer service

Healthcare AR

Job description

Staff Outsourcing Solutions in Cebu is seeking a bilingual Patient Accounts Receivable Specialist (Spanish/English) for onsite night shifts. You will handle inbound/outbound calls about medical bills for a United States healthcare revenue cycle client, explaining balances in the language the patient prefers and documenting interactions in English.

You will join a dedicated Cebu-based team focused on patient accounts receivable, with duties spanning billing inquiries, payment information, and