Remote Night-Shift Patient Intake & Scheduling Specialist

SuperStaff; Philippines; Remote; PHP 335,000 - 385,000; Full time

Benefits offered by this job

HMO with 1 free dependent upon hire

Life Insurance

Night Differential

PTO credits annually

Salary paid monthly

Job summary

SuperStaff is seeking a Patient Intake & Scheduling Coordinator in the Philippines to act as the first point of contact for new patients, collect demographic and insurance information, verify coverage, and schedule evaluations and follow-ups with accuracy and care.

The role requires excellent communication in English, strong organizational skills, and the ability to multitask in a fast-paced healthcare front-d desk environment.

Qualifications

• Excellent customer service and patient communication skills.
• Strong verbal and written English for daily interaction with patients and internal teams.
• Proven ability to multitask in a fast-paced, patient-facing environment.

Responsibilities

• Answer inbound calls from new patients and respond to inquiries regarding services and appointments.
• Conduct outbound calls to new patient leads and follow up on online bookings to obtain missing information.
• Collect complete and accurate patient demographic and insurance information.
• Verify insurance acceptance prior to scheduling.
• Coordinate with the insurance verification team for appropriate scheduling.
• Collaborate with PTs to follow up on scheduling needs.
• Schedule patient evaluations and follow-ups 4–6 weeks out.
• Maintain accurate patient charts and data documentation.
• Track patient status to prevent missed follow-ups or dropped leads.

Skills

Customer service

English communication

Multitasking

Organizational skills

Data entry accuracy

Education

High school diploma or equivalent

Healthcare administration coursework

Tools

EMR software

Patient management system

MS Office

Job description

SuperStaff is seeking a Patient Intake & Scheduling Coordinator in the Philippines to act as the first point of contact for new patients, collect demographic and insurance information, verify coverage, and schedule evaluations and follow-ups with accuracy and care.

The role requires excellent communication in English, strong organizational skills, and the ability to multitask in a fast-paced healthcare front-d desk environment.