Bilingual Patient Billing Specialist (Spanish) - Night Shift

Staff Outsourcing Solutions; Cebu City; On-site; PHP 300,000 - 480,000; Full time

Benefits offered by this job

HMO and health insurance

Night differential

Holiday premium pay

Direct hire

Monday to Friday schedule

Job summary

Staff Outsourcing Solutions in Cebu City is seeking a Patient Accounts Receivable Specialist, Spanish bilingual, for the night shift onsite in Cebu Business Park. You will handle inbound and outbound calls about medical bills in English and Spanish, explain balances, assist with payments, and document interactions.

The role is part of a US healthcare revenue cycle team, requiring fluent Spanish and English, with at least 1 year of voice customer service experience and the ability to switch

Qualifications

• Fluent Spanish and English, spoken and written.
• At least 1 year of voice customer service experience.
• Experience in payment processing is preferred but not required.

Responsibilities

• Handle inbound and outbound calls regarding patient accounts and medical bills, in English and in Spanish.
• Switch between the two languages as the patient prefers, and keep every account note in English.
• Assist patients with questions and concerns about their outstanding balances, billing statements and account details.
• Explain patient bills, charges, payment information and account balances in a clear and professional manner.
• Address billing-related concerns while keeping empathy and professionalism.
• Process or assist with payment-related inquiries when needed.
• Document patient interactions and account updates accurately.
• Maintain confidentiality when handling patient and account information.
• Follow established procedures and ensure accurate handling of patient accounts.
• Help the team with Spanish-language call scripts or letters when asked.

Skills

Spanish

English

Job description

Staff Outsourcing Solutions in Cebu City is seeking a Patient Accounts Receivable Specialist, Spanish bilingual, for the night shift onsite in Cebu Business Park. You will handle inbound and outbound calls about medical bills in English and Spanish, explain balances, assist with payments, and document interactions.

The role is part of a US healthcare revenue cycle team, requiring fluent Spanish and English, with at least 1 year of voice customer service experience and the ability to switch