Bilingual Night-Shift Patient Care Coordinator (Onsite)

SuperStaff Outsourcing; Makati; On-site; PHP 357,000 - 368,000; Full time

Benefits offered by this job

HMO with 1 free dependent upon hire

Life Insurance

20 PTO credits annually

Great Company Culture

Career Growth and Learnings

Equipment provided by the company

10% Night Differential

Night shift

ONSITE (SM Clark or Makati)

Php 28,000 (Basic) + 4,500 PHP (Allow/

Job summary

SuperStaff Outsourcing is seeking a Patient Care Coordinator to handle customer inquiries and complaints, including Spanish translation calls, at our corporate office. You will work closely with the Sales Support & Liaison Team Lead and Operations Supervisor to boost customer satisfaction.

Responsibilities include assisting customers via multiple channels, resolving issues, and maintaining detailed interaction records.

Qualifications

• Excellent communication skills including active listening.
• Service-oriented and able to resolve customer grievances.
• Proficient computer skills with the ability to learn new software.
• Knowledge of, or ability to learn, product, service, or area of customer service specialization.
• Able to perform the essential duties of this position without posing a direct threat to the health or safety of self or others.

Responsibilities

• Interacts with customers via text, telephone, email, online chat, or in person to provide support and information on an assigned product or service.
• Ensures that appropriate actions are taken to resolve customers problems and concerns.
• Maintains customer accounts and records of customer interactions with details of inquiries, complaints, or comments.
• Uses knowledge of a specific product, service, or area of expertise to answer inquiries or forward to the appropriate staff.
• Performs other related duties as required and assigned.

Skills

Communication

Customer service

Computer skills

Product knowledge

Safety compliance

Education

High school diploma or equivalent

Job description

SuperStaff Outsourcing is seeking a Patient Care Coordinator to handle customer inquiries and complaints, including Spanish translation calls, at our corporate office. You will work closely with the Sales Support & Liaison Team Lead and Operations Supervisor to boost customer satisfaction.

Responsibilities include assisting customers via multiple channels, resolving issues, and maintaining detailed interaction records.