Bilingual Spanish CSR — Night Shift (Onsite)

Gratitude Philippines; Quezon City; On-site; PHP 446,000 - 614,000; Full time

Job summary

Gratitude Philippines is seeking a Bilingual Spanish Customer Service Executive to handle customer interactions and provide effective support in English and conversational Spanish. The role demands strong customer service, clear communication, and the ability to thrive in a fast-paced BPO environment.

The position requires working onsite in Bridgetowne, Quezon City or Ortigas, Pasig City, with a shifting/night-shift schedule.

Qualifications

• High school graduate with strong English and Spanish communication.
• At least 1 year of BPO customer service experience.
• Willingness to work onsite in Bridgetowne, Quezon City or Ortigas, Pasig City on a night-shift.

Responsibilities

• Handle customer inquiries and provide accurate and timely assistance.
• Communicate effectively with customers in English and conversational Spanish.
• Resolve customer concerns while maintaining high customer satisfaction.
• Follow established customer service processes, policies, and procedures.
• Accurately document customer interactions and required information.
• Escalate complex issues to the appropriate teams when necessary.
• Meet defined quality, productivity, and customer service standards.
• Work effectively in a shifting and night-shift environment.

Skills

Conversational Spanish

Customer service

Verbal & written communication

Night shift readiness

Onsite work

Education

High School Graduate

Job description

Gratitude Philippines is seeking a Bilingual Spanish Customer Service Executive to handle customer interactions and provide effective support in English and conversational Spanish. The role demands strong customer service, clear communication, and the ability to thrive in a fast-paced BPO environment.

The position requires working onsite in Bridgetowne, Quezon City or Ortigas, Pasig City, with a shifting/night-shift schedule.