Bilingual Onsite Night-Shift Customer Care Specialist

HCL Technologies Philippines Inc; Taguig; On-site; PHP 223,000 - 357,000; Full time

Benefits offered by this job

HMO for employee + 3 dependents

Group life insurance

Medicine reimbursement

Night differential 15%

Salary loan convertible to cash

Job summary

HCL Technologies Philippines Inc. is seeking a proactive Customer Service Representative to handle real-time inquiries and complaints in English, on-site in Mckinley Hills, Taguig. You will gather information, log calls, and present resolution options while maintaining excellent service levels.

The role requires strong English communication, multi-tasking, and the ability to work night shifts in a fast-paced, diverse environment. Night differential applies and benefits are provided from day one.

Qualifications

• Proficient in verbal and written English communication.
• Minimum 1 year CSR experience (Advantage Only).
• Able to work onsite in McKinley Hills, Taguig City.
• Willing to work Night Shift / Graveyard Shift.

Responsibilities

• Responds to telephone inquiries and complaints using standard scripts and procedures.
• Gathers information, researches/resolves inquiries and logs customer calls.
• Communicates options for resolution in a timely manner.
• Informs customers about services available and assesses needs.

Skills

Strong English

Multitasking

Customer service

Relationship-building

Time management

On-site

Night shift

Job description

HCL Technologies Philippines Inc. is seeking a proactive Customer Service Representative to handle real-time inquiries and complaints in English, on-site in Mckinley Hills, Taguig. You will gather information, log calls, and present resolution options while maintaining excellent service levels.

The role requires strong English communication, multi-tasking, and the ability to work night shifts in a fast-paced, diverse environment. Night differential applies and benefits are provided from day one.