Patient Care Coordinator

SuperStaff Outsourcing; Makati; On-site; PHP 312,000 - 363,000; Full time

Benefits offered by this job

HMO with 1 free dependent upon hire

Life Insurance

20 PTO credits annually

Great Company Culture

Career Growth and Learnings

Equipment provided by the company

10% Night Differential

Night Shift

Onsite at SM Clark or Makati

Job summary

SuperStaff Outsourcing is seeking a Patient Care Coordinator to handle customer inquiries and complaints, including Spanish translation calls, at the corporate office in the Philippines. The role collaborates with the Sales Support & Liaison Team Lead and Operations Supervisor to enhance customer satisfaction, vendor, and business partner relations.

Responsibilities include engaging with customers across multiple channels, resolving issues, maintaining records, and routing requests to the

Qualifications

• High school diploma or equivalent.
• Customer service experience required.

Responsibilities

• Handle customer inquiries and complaints via text, phone, email, or in-person.
• Provide support and information on assigned product or service.
• Resolve customer problems and concerns.
• Maintain customer accounts and records of interactions with details of inquiries, complaints, or comments.
• Direct inquiries to appropriate staff when needed.
• Perform related duties as required.

Skills

Spanish language

Active listening

Customer service

Proficient computer skills

Learn new software

Education

High school diploma or equivalent

Job description

Job Description:

The Patient Care Coordinator is the employee that handles all customer inquiries and complaints as appropriate, including Spanish translation calls. This position at the corporate office works closely with the Sales Support & Liaison Team Lead and Operations Supervisor and contributes greatly to the overall satisfaction of our customers, vendors, and business associates.

• Interacts with customers via text, telephone, email, online chat, or in person to provide
• support and information on an assigned product or service.
• Ensures that appropriate actions are taken to resolve customers problems and concerns.
• Maintains customer accounts and records of customer interactions with details of
• inquiries, complaints, or comments.
• Uses knowledge of a specific product, service, or other assigned area of expertise to
• answer inquiries or to forward to the appropriate staff.
• Performs other related duties as required and assigned.

• Excellent communication skills including active listening.
• Service-oriented and able to resolve customer grievances.
• Proficient computer skills with the ability to learn new software.
• Knowledge of, or ability to learn, product, service, or area of customer service specialization.
• Able to perform the essential duties of this position without posing a “direct threat” to the health or safety of self or others.

EDUCATION/EXPERIENCE:

• High school diploma or equivalent.
• Customer service experience required.

• HMO with 1 free dependent upon hire
• Life Insurance
• 20 PTO credits annually
• Great Company Culture
• Career Growth and Learnings
• Equipment will be provided by the company
• 10% Night Differential
• NIGHT SHIFT
• ONSITE (SM Clark or Makati)
• Php 28,000 (Basic) + 4,500 PHP (Allowance)

Requirements: