Bilingual Ocean Customer Experience Specialist

Maersk; Manila; In loco; PHP 300.000 - 600.000; Tempo pieno

Descrizione del lavoro

Maersk in the Philippines is seeking a bilingual Operations Support professional to handle counter Chile tasks and invoicing, with strong Spanish and English communication. The role requires attention to detail, multitasking, and readiness for night and weekend shifts.

Prior SAP experience and MS Office proficiency are a plus, and Pasig City is the workplace. You will engage with stakeholders, manage export/import documentation, and ensure timely processing of receipts, invoices, and payments in

Competenze

• Bachelor’s degree in any course is acceptable.
• Fluent in Spanish and English, verbal and written.
• 1–2 years of Spanish experience in Logistics/Shipping/Customer Service.
• Experience with Maersk systems is an advantage.
• MS Office proficiency expected.
• Willing to work night shifts and weekends when required.
• Amenable to work in Pasig City.

Mansioni

• Handle counter Chile tasks.
• Communicate in Spanish and English with stakeholders, verbally and in writing.
• Detail-oriented with multitasking for invoicing and payment collection.
• Resolve daily issues via email/chat per Client/Process IOPs while maintaining service quality.
• Handle concerns through a ticketing system similar to case management.
• Manage receipts and invoices, release of cargo, payment validation.
• Prepare export/import documentation and submit timely to stakeholders including OBL.
• Perform root cause analyses for escalations when needed.
• May train new hires on processes.
• Commit to accuracy, timeliness and compliance with procedures.
• Demonstrate accountability, attention to detail, efficiency and flexibility.
• Willing to take on additional tasks as assigned.

Conoscenze

Spanish language

English language

MS Office Proficient

Formazione

Bachelor's Degree

College undergraduate acceptable

Strumenti

SAP

Descrizione del lavoro

Maersk in the Philippines is seeking a bilingual Operations Support professional to handle counter Chile tasks and invoicing, with strong Spanish and English communication. The role requires attention to detail, multitasking, and readiness for night and weekend shifts.

Prior SAP experience and MS Office proficiency are a plus, and Pasig City is the workplace. You will engage with stakeholders, manage export/import documentation, and ensure timely processing of receipts, invoices, and payments in