Bilingual Spanish/English Collections Specialist Night Shift

APM Terminals; Manila; On-site; PHP 279,000 - 446,000; Full time

Job summary

Maersk Global Services Center in Pasig, Philippines, is seeking a Collections Specialist to manage outstanding customer accounts and ensure timely payments. You will communicate with customers by phone and email, resolving disputes while upholding service standards.

The role requires experience in collections or accounting processes, fluency in English and Spanish, detail-oriented attitude, and willingness to work night shifts.

Qualifications

• Experience with collection or accounting processes.
• Willing to work in Pasig City.
• Night shift availability.
• Detail-oriented and results-driven.
• Fluency in English and Spanish.

Responsibilities

• Handling customer on account agreement.
• Focal point between customer and AR analyst.
• Escalation points for Collection Analytics within local organization.
• Primary customer contact (phone, mails or visit).
• Updates Getpaid tool based on customer engagement.
• Focal point for local language dependencies.
• Partnering with analyst to exceed portfolio targets.

Skills

Collection experience

Accounting processes

Night shift

Spanish fluency

English fluency

Detail-oriented

Job description

Maersk Global Services Center in Pasig, Philippines, is seeking a Collections Specialist to manage outstanding customer accounts and ensure timely payments. You will communicate with customers by phone and email, resolving disputes while upholding service standards.

The role requires experience in collections or accounting processes, fluency in English and Spanish, detail-oriented attitude, and willingness to work night shifts.