Spanish-Speaking Ocean Customer Experience Pro

Maersk; Philippines; Hybrid; PHP 360,000 - 600,000; Full time

Job summary

Maersk is seeking an Ocean Customer Experience Specialist (Spanish Speaker) in the Philippines to deliver high-quality customer service for Ocean products. You will handle inquiries, resolve cases, and ensure timely completion of tasks, collaborating with the CAC team on import/export requests.

Night shifts and hybrid site-based work are expected. You will engage with Mexico-based counterparts as needed, maintain accurate case records, and strive for strong customer satisfaction while meeting

Qualifications

• Bachelor's degree or equivalent work experience.
• 2 years’ experience in shipping and logistics with documentation and customer service.
• Excellent English written and verbal communication skills.

Responsibilities

• Handle customer inquiries via email and case management platforms.
• Resolve import/export shipment concerns and manage related requests.
• Document actions and maintain complete case records while meeting service levels.

Skills

Spanish language

English communication

Shipping & logistics

Case management

Education

Bachelor's degree or equivalent

Tools

Salesforce

Ticketing systems

Job description

Maersk is seeking an Ocean Customer Experience Specialist (Spanish Speaker) in the Philippines to deliver high-quality customer service for Ocean products. You will handle inquiries, resolve cases, and ensure timely completion of tasks, collaborating with the CAC team on import/export requests.

Night shifts and hybrid site-based work are expected. You will engage with Mexico-based counterparts as needed, maintain accurate case records, and strive for strong customer satisfaction while meeting