Global Ocean CX Specialist - Bilingual (EN/ES)

A.P. Moller - Maersk; Manila; Vor Ort; PHP 402.000 - 536.000; Vollzeit

Zusammenfassung

Maersk is seeking a bilingual logistics support specialist based in Pasig City to handle invoicing, payment collection, and daily issue resolution. You will communicate in Spanish and English with stakeholders, manage receipts and documentation including the Original Bill of Lading, and ensure timely submissions.

Based in a multinational team, you will interact with colleagues globally, supporting accurate operations and compliance with procedures.

Qualifikationen

• Bachelor's degree required; undergraduate acceptable.
• Fluent in Spanish and English (verbal and written).
• 1–2 years in logistics/shipping or customer service.
• Experience with SAP or Maersk systems a plus.
• Able to work permanent night shift and weekends when needed.
• Proficient in MS Office.

Aufgaben

• Handle invoicing and payment collection.
• Communicate with stakeholders in Spanish and English.
• Resolve daily issues via email and chat; ensure service quality.
• Prepare export/import documentation and submit to stakeholders.
• Create and manage receipts and invoices; release cargo; validate payments.
• Train new hires on processes.
• Commit to accuracy, timeliness, and compliance.
• Be flexible to take on additional tasks.

Kenntnisse

Spanish language

English language

MS Office Proficient

Attention to detail

Ausbildung

Bachelor's Degree

Tools

SAP

Maersk systems

MS Office

Jobbeschreibung

Maersk is seeking a bilingual logistics support specialist based in Pasig City to handle invoicing, payment collection, and daily issue resolution. You will communicate in Spanish and English with stakeholders, manage receipts and documentation including the Original Bill of Lading, and ensure timely submissions.

Based in a multinational team, you will interact with colleagues globally, supporting accurate operations and compliance with procedures.