Bilingual Mortgage Collections Specialist - Night Shift

Private Advertiser; Pasay; On-site; PHP 279,000 - 502,000; Full time

Job summary

Private Advertiser in Pasay, Metro Manila, Philippines seeks a customer service professional to handle inbound mortgage and loan servicing calls.

The role requires at least 2 years in BPO, preferably in collections, with fluency in Spanish and English. You will assist delinquent accounts, propose repayment solutions, follow up on commitments, and maintain professional handling of escalations while meeting daily productivity targets, onsite night shift.

Qualifications

• College degree preferred.
• At least 2 years of BPO experience, preferably in collections.
• Fluent in Spanish and English.
• Strong communication and customer service skills.
• Comfortable handling escalations and complex customer concerns.
• Willing to work full onsite - night shift.

Responsibilities

• Handle inbound customer calls regarding mortgage/loan servicing.
• Assist customers with delinquent accounts and repayment solutions.
• Follow up on payment commitments and document customer interactions.
• Use an autodialer to maximize customer contacts.
• Handle customer concerns and escalations professionally.
• Meet daily productivity and contact targets.

Skills

BPO experience

Spanish

English

Customer service skills

Communication

Night shift

Independent work

Education

College degree preferred

Job description

Private Advertiser in Pasay, Metro Manila, Philippines seeks a customer service professional to handle inbound mortgage and loan servicing calls.

The role requires at least 2 years in BPO, preferably in collections, with fluency in Spanish and English. You will assist delinquent accounts, propose repayment solutions, follow up on commitments, and maintain professional handling of escalations while meeting daily productivity targets, onsite night shift.