Bilingual Mortgage Resolution Specialist

Onity Mortgage Corporation – Philippine Branch; Pasay; On-site; PHP 300,000 - 450,000; Full time

Job summary

Onity Mortgage Corporation – Philippine Branch is seeking a Specialist, Customer Care Center – Resolutions (Spanish) to support homeowners with mortgage accounts. The role requires solving delinquency issues and guiding customers through repayment options while serving English- and Spanish-speaking clients.

You will log borrower contacts and work toward long-term resolutions using an autodialing system. Position based in MOA Complex, Pasay City, with daily contact targets and potential continued

Qualifications

• Experience in mortgage loan servicing is desirable.
• Fluent in English and Spanish.
• Undergraduates must have at least 6 months call center experience.
• Graduate degree preferred.
• Willing to work in MOA Complex, Pasay City.

Responsibilities

• Handle loan related inquiries on pre-foreclosure to delinquent accounts.
• Follow up with customers when payment commitments are not met.
• Log borrower contacts into the loan servicing system.
• Offer long term resolutions to resolve delinquency.
• Use an autodialing system to maximize contact ratios.
• Make prescribed number of contacts during the daily work schedule.
• Perform miscellaneous duties as assigned by the department manager.

Skills

Customer service

Bilingual Spanish/English

Call center experience

Education

Graduate degree preferred

Job description

Onity Mortgage Corporation – Philippine Branch is seeking a Specialist, Customer Care Center – Resolutions (Spanish) to support homeowners with mortgage accounts. The role requires solving delinquency issues and guiding customers through repayment options while serving English- and Spanish-speaking clients.

You will log borrower contacts and work toward long-term resolutions using an autodialing system. Position based in MOA Complex, Pasay City, with daily contact targets and potential continued