Bilingual Customer Success Associate – Mandarin & English

VXI Global Solutions; Manila; On-site; PHP 279,000 - 446,000; Full time

Job summary

VXI Global Solutions is seeking a Mandarin-English bilingual customer service representative to handle inquiries, document accounts, and provide proactive solutions in a fast-paced call center. You will build strong customer relationships, ensure data accuracy, and comply with client security policies.

The role emphasizes active listening, effective communication, and the ability to manage complex conversations while maintaining attendance and adherence to company standards.

Qualifications

• Fluent in Mandarin and English.
• Regular employee of VXI.
• At least 6 months tenure in current position.
• No existing or pending infractions.
• Experience in the service industry is preferred with a passion for customer loyalty.
• Experience in a technical support environment.
• Strong problem solving skills and proactive solutions.
• Effective listening and relationship building skills.
• Strong verbal communication and active listening.
• Ability to handle complex or emotional situations.

Responsibilities

• Works in a fast-paced, structured call center environment.
• Delivers extraordinary customer care by responding to customer questions concerning their accounts.
• Grows and nurtures customer relationships on each call that result in measurable customer value.
• Documents account information and offers solutions that benefit the customer.
• Maintains acceptable performance standards including effectiveness, efficiency and quality.
• Upholds client policies (call handling, password, security, systems, confidentiality).
• Supports and adheres to company policies and expectations.
• Maintains regular attendance and punctuality.

Skills

Problem solving

Scheduling flexibility

Customer relationship

Active listening

Decision making

Verbal communication

Multi-tasking

Critical thinking

Job description

VXI Global Solutions is seeking a Mandarin-English bilingual customer service representative to handle inquiries, document accounts, and provide proactive solutions in a fast-paced call center. You will build strong customer relationships, ensure data accuracy, and comply with client security policies.

The role emphasizes active listening, effective communication, and the ability to manage complex conversations while maintaining attendance and adherence to company standards.