Bilingual Marketing Ops Associate | Customer Growth

Vxi Family; Pasay; On-site; PHP 279,000 - 468,720; Full time

Job summary

VXI is seeking a customer-focused professional to join our call center team in the Philippines. The role focuses on delivering exceptional service by addressing customer account questions and strengthening relationships on every call.

Candidates should be fluent in Mandarin and English, employed at VXI, and have at least six months in their current role. Experience in service or technical support is preferred, with strong problem solving and communication skills.

Qualifications

• Fluent in Mandarin and English.
• Regular employee of VXI.
• At least 6 months tenure in current position.
• Experience in service industry preferred.
• Experience in a technical support environment.
• Strong problem solving skills.
• Flexibility for scheduling.
• Excellent listening and relationship-building skills.

Responsibilities

• Works in a fast-paced, structured call center environment.
• Delivers extraordinary customer care by responding to customer questions concerning their accounts.
• Grows and nurtures customer relationships on each call to create measurable value.
• Documents necessary account information and offers solutions that benefit the customer.
• Maintains performance standards: effectiveness, efficiency, and quality.
• Upholds client policies (call handling, password, security, systems, confidentiality).
• Supports and adheres to company policies and expectations.
• Maintains regular and consistent attendance and punctuality.

Skills

Bilingual fluency

Customer care

Active listening

Relationship building

Decision making

Verbal communication

Multi-tasking

Problem solving

Job description

VXI is seeking a customer-focused professional to join our call center team in the Philippines. The role focuses on delivering exceptional service by addressing customer account questions and strengthening relationships on every call.

Candidates should be fluent in Mandarin and English, employed at VXI, and have at least six months in their current role. Experience in service or technical support is preferred, with strong problem solving and communication skills.