Customer Experience Advisor — Fast-Growth Impact

VXI Global Solutions; Manila; On-site; PHP 335,000 - 469,000; Full time

Job summary

VXI Global Solutions in Metro Manila is seeking a customer service professional to respond to inquiries by phone, email, chat, and social media, delivering exceptional support with a focus on timely resolution.

You will document interactions, follow company guidelines, maintain attendance, and escalate issues when needed, contributing to a high-quality customer experience in a fast-paced, growth-oriented environment.

Responsibilities

• Respond to customer inquiries via telephone, email, chat, social media and other mediums according to assigned team requirements.
• Provide exceptional service to customers during each interaction.
• Address customer concerns and/or provide solutions.
• Adhere to all company guidelines regarding the delivery of service and support to customers.
• Escalate problematic customer issues to management according to standard operating procedures.
• Properly document each customer interaction according to company standard operating procedures.
• Maintain an excellent on-time attendance record (schedule adherence).
• Adhere to company quality assurance guidelines and standard operating procedures.
• Act with the highest levels of integrity and professionalism in each customer interaction.

Job description

VXI Global Solutions in Metro Manila is seeking a customer service professional to respond to inquiries by phone, email, chat, and social media, delivering exceptional support with a focus on timely resolution.

You will document interactions, follow company guidelines, maintain attendance, and escalate issues when needed, contributing to a high-quality customer experience in a fast-paced, growth-oriented environment.