MOA - Bilingual Account Associate - 09 06 2026

VXI Global Solutions; Manila; On-site; PHP 279,000 - 446,000; Full time

Job summary

VXI Global Solutions is seeking a Mandarin-English bilingual customer service representative to handle inquiries, document accounts, and provide proactive solutions in a fast-paced call center. You will build strong customer relationships, ensure data accuracy, and comply with client security policies.

The role emphasizes active listening, effective communication, and the ability to manage complex conversations while maintaining attendance and adherence to company standards.

Qualifications

• Fluent in Mandarin and English.
• Regular employee of VXI.
• At least 6 months tenure in current position.
• No existing or pending infractions.
• Experience in the service industry is preferred with a passion for customer loyalty.
• Experience in a technical support environment.
• Strong problem solving skills and proactive solutions.
• Effective listening and relationship building skills.
• Strong verbal communication and active listening.
• Ability to handle complex or emotional situations.

Responsibilities

• Works in a fast-paced, structured call center environment.
• Delivers extraordinary customer care by responding to customer questions concerning their accounts.
• Grows and nurtures customer relationships on each call that result in measurable customer value.
• Documents account information and offers solutions that benefit the customer.
• Maintains acceptable performance standards including effectiveness, efficiency and quality.
• Upholds client policies (call handling, password, security, systems, confidentiality).
• Supports and adheres to company policies and expectations.
• Maintains regular attendance and punctuality.

Skills

Problem solving

Scheduling flexibility

Customer relationship

Active listening

Decision making

Verbal communication

Multi-tasking

Critical thinking

Job description

Job Description:

It's fun to work in a company where people truly BELIEVE in what they are doing!

We're committed to bringing passion and customer focus to the business.

• Works in a fast-paced, structured call center environment
• Delivers extraordinary customer care by responding to customer questions concerning their accounts
• Grows and nurtures customer relationships on each and every call that result in measurable customer value
• Documents necessary account information and offer solutions that benefit the customer
• Maintains acceptable performance standards, including effectiveness, efficiency and quality.
• Upholds the client policies (call handing, password, security, systems, and confidentiality etc)
• Supports and adheres to company policies, requirements, and expectations
• Maintains regular and consistent attendance and punctuality

Education & Experience

• Must be fluent in speaking both Mandarin and English
• Must be a regular employee of VXI
• Must have at least 6 months tenure in current position
• No existing or pending infractions
• Successful experience in the service industry is strongly preferred with a passion for building customer loyalty
• Experience working in a technical support environment
• Strong problem solving skills
• Flexibility for scheduling
• Passion for serving customers with proactive solutions that grow relationships
• Exceptional listening and relationship building skills
• Demonstrates ability to manage complex, difficult, or emotional situations
• Effective and accurate decision-making skills
• Strong verbal communication skills including active listening
• Multi-tasking ability
• Critical thinking

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!