Customer Experience Specialist: Delight & Resolve

VXI Global Solutions; Manila; On-site; PHP 223,000 - 391,000; Full time

Job summary

VXI Global Solutions in Manila, Philippines is seeking a customer service representative to handle inquiries across phone, email, chat, social media, and other channels as required by the team.

You will deliver exceptional service, address concerns with solutions, and document each interaction while following standard operating procedures. A strong attendance record, integrity, and professionalism are essential as you work in a dynamic environment.

Responsibilities

• Respond to customer inquiries (via telephone, email, chat, social media and other mediums according to assigned team requirements)
• Provide exceptional service to customers during each interaction
• Address customer concerns and/or provide solutions
• Adhere to all company guidelines regarding the delivery of service and support to customers
• Escalate problematic customer issues to management according to standard operating procedures
• Properly document each customer interaction according to company standard operating procedures
• Maintain an excellent on-time attendance record (schedule adherence)
• Adhere to company quality assurance guidelines and standard operating procedures
• Act with the highest levels of integrity and professionalism in each customer interaction

Job description

VXI Global Solutions in Manila, Philippines is seeking a customer service representative to handle inquiries across phone, email, chat, social media, and other channels as required by the team.

You will deliver exceptional service, address concerns with solutions, and document each interaction while following standard operating procedures. A strong attendance record, integrity, and professionalism are essential as you work in a dynamic environment.