Multichannel Customer Experience Advisor

VXI Global Solutions; Manila; On-site; PHP 240,000 - 360,000; Full time

Job summary

VXI Global Solutions in Manila is seeking customer service professionals to join our vibrant team. You will respond to inquiries via phone, email, chat, social media and other channels, delivering friendly, accurate assistance.

Each interaction should be documented according to company SOPs and handled with integrity and professionalism, ensuring high-quality service and timely resolution. If you enjoy growth and collaborating with enthusiastic colleagues, you'll fit right in and build a

Responsibilities

• Respond to customer inquiries via telephone, email, chat, social media and other mediums according to assigned team requirements
• Provide exceptional service to customers during each interaction
• Address customer concerns and/or provide solutions
• Adhere to all company guidelines regarding the delivery of service and support to customers
• Escalate problematic customer issues to management according to standard operating procedures
• Properly document each customer interaction according to company standard operating procedures
• Maintain an excellent on-time attendance record (schedule adherence)
• Adhere to company quality assurance guidelines and standard operating procedures
• Act with the highest levels of integrity and professionalism in each customer interaction

Job description

VXI Global Solutions in Manila is seeking customer service professionals to join our vibrant team. You will respond to inquiries via phone, email, chat, social media and other channels, delivering friendly, accurate assistance.

Each interaction should be documented according to company SOPs and handled with integrity and professionalism, ensuring high-quality service and timely resolution. If you enjoy growth and collaborating with enthusiastic colleagues, you'll fit right in and build a