Customer Experience Architect

VXI Global Solutions; Manila; On-site; PHP 179,000 - 290,000; Full time

Job summary

VXI Global Solutions in Manila, Philippines is seeking professionals to handle customer inquiries via telephone, email, chat, social media and other channels according to team requirements. You will provide exceptional service during every interaction and address customer concerns with effective solutions.

You will adhere to company guidelines, properly document each interaction, escalate issues per SOP, maintain excellent attendance, and uphold the highest levels of integrity and

Responsibilities

• Respond to customer inquiries (via telephone, email, chat, social media and other mediums according to assigned team requirements)
• Provide exceptional service to customers during each interaction
• Address customer concerns and/or provide solutions
• Adhere to all company guidelines regarding the delivery of service and support to customers
• Escalate problematic customer issues to management according to standard operating procedures
• Properly document each customer interaction according to company standard operating procedures
• Maintain an excellent on-time attendance record (schedule adherence)
• Adhere to company quality assurance guidelines and standard operating procedures
• Act with the highest levels of integrity and professionalism in each customer interaction

Job description

VXI Global Solutions in Manila, Philippines is seeking professionals to handle customer inquiries via telephone, email, chat, social media and other channels according to team requirements. You will provide exceptional service during every interaction and address customer concerns with effective solutions.

You will adhere to company guidelines, properly document each interaction, escalate issues per SOP, maintain excellent attendance, and uphold the highest levels of integrity and