Omnichannel Customer Experience Specialist

VXI Global Solutions; Manila; On-site; PHP 167,000 - 290,000; Full time

Job summary

VXI Global Solutions in Manila, Philippines, is seeking a customer service representative to respond to inquiries via phone, email, chat and social media, delivering exceptional service in every interaction. You will work within assigned teams to meet targets and uphold quality standards.

You will adhere to guidelines, document interactions, escalate issues when needed, and maintain punctual attendance while upholding integrity and professionalism in all customer engagements.

Responsibilities

• Respond to customer inquiries (via telephone, email, chat, social media and other mediums according to assigned team requirements)
• Provide exceptional service to customers during each interaction
• Address customer concerns and/or provide solutions
• Adhere to all company guidelines regarding the delivery of service and support to customers
• Escalate problematic customer issues to management according to standard operating procedures
• Properly document each customer interaction according to company standard operating procedures
• Maintain an excellent on-time attendance record (schedule adherence)
• Adhere to company quality assurance guidelines and standard operating procedures
• Act with the highest levels of integrity and professionalism in each customer interaction

Job description

VXI Global Solutions in Manila, Philippines, is seeking a customer service representative to respond to inquiries via phone, email, chat and social media, delivering exceptional service in every interaction. You will work within assigned teams to meet targets and uphold quality standards.

You will adhere to guidelines, document interactions, escalate issues when needed, and maintain punctual attendance while upholding integrity and professionalism in all customer engagements.