MOA - Bilingual Account Associate - 09/06/2026

Vxi Family; Pasay; On-site; PHP 279,000 - 468,720; Full time

Job summary

VXI is seeking a customer-focused professional to join our call center team in the Philippines. The role focuses on delivering exceptional service by addressing customer account questions and strengthening relationships on every call.

Candidates should be fluent in Mandarin and English, employed at VXI, and have at least six months in their current role. Experience in service or technical support is preferred, with strong problem solving and communication skills.

Qualifications

• Fluent in Mandarin and English.
• Regular employee of VXI.
• At least 6 months tenure in current position.
• Experience in service industry preferred.
• Experience in a technical support environment.
• Strong problem solving skills.
• Flexibility for scheduling.
• Excellent listening and relationship-building skills.

Responsibilities

• Works in a fast-paced, structured call center environment.
• Delivers extraordinary customer care by responding to customer questions concerning their accounts.
• Grows and nurtures customer relationships on each call to create measurable value.
• Documents necessary account information and offers solutions that benefit the customer.
• Maintains performance standards: effectiveness, efficiency, and quality.
• Upholds client policies (call handling, password, security, systems, confidentiality).
• Supports and adheres to company policies and expectations.
• Maintains regular and consistent attendance and punctuality.

Skills

Bilingual fluency

Customer care

Active listening

Relationship building

Decision making

Verbal communication

Multi-tasking

Problem solving

Job description

It's fun to work in a company where people truly BELIEVE in what they are doing!

We're committed to bringing passion and customer focus to the business.

Responsibilities

• Works in a fast-paced, structured call center environment
• Delivers extraordinary customer care by responding to customer questions concerning their accounts
• Grows and nurtures customer relationships on each and every call that result in measurable customer value
• Documents necessary account information and offer solutions that benefit the customer
• Maintains acceptable performance standards, including effectiveness, efficiency and quality.
• Upholds the client policies (call handing, password, security, systems, and confidentiality etc)
• Supports and adheres to company policies, requirements, and expectations
• Maintains regular and consistent attendance and punctuality

Education & Experience

• Must be fluent in speaking both Mandarin and English
• Must be a regular employee of VXI
• Must have at least 6 months tenure in current position
• No existing or pending infractions
• Successful experience in the service industry is strongly preferred with a passion for building customer loyalty
• Experience working in a technical support environment
• Strong problem solving skills
• Flexibility for scheduling
• Passion for serving customers with proactive solutions that grow relationships
• Exceptional listening and relationship building skills
• Demonstrates ability to manage complex, difficult, or emotional situations
• Effective and accurate decision-making skills
• Strong verbal communication skills including active listening
• Multi-tasking ability
• Critical thinking

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!