Customer Experience Champion

VXI Global Solutions; Manila; On-site; PHP 223,000 - 391,000; Full time

Job summary

VXI Global Solutions in the Philippines is seeking a customer service representative to respond to inquiries via telephone, email, chat, and social media. You will provide exceptional service and address customer concerns across multiple channels.

You will document interactions, follow SOPs, maintain attendance, and act with integrity and professionalism in every interaction while supporting a high-growth, customer-focused team.

Responsibilities

• Respond to customer inquiries (via telephone, email, chat, social media and other mediums according to assigned team requirements)
• Provide exceptional service to customers during each interaction
• Address customer concerns and/or provide solutions
• Adhere to all company guidelines regarding the delivery of service and support to customers
• Escalate problematic customer issues to management according to standard operating procedures
• Properly document each customer interaction according to company standard operating procedures
• Maintain an excellent on-time attendance record (schedule adherence)
• Adhere to company quality assurance guidelines and standard operating procedures
• Act with the highest levels of integrity and professionalism in each customer interaction

Job description

VXI Global Solutions in the Philippines is seeking a customer service representative to respond to inquiries via telephone, email, chat, and social media. You will provide exceptional service and address customer concerns across multiple channels.

You will document interactions, follow SOPs, maintain attendance, and act with integrity and professionalism in every interaction while supporting a high-growth, customer-focused team.