Customer Experience Specialist — Service Excellence

VXI Global Solutions; Manila; On-site; PHP 290,000 - 402,000; Full time

Job summary

VXI Global Solutions in Metro Manila is seeking a customer service professional to respond to customer inquiries across telephone, email, chat, social media and other channels.

You will address customer concerns, provide solutions, and ensure adherence to company guidelines while maintaining a strong attendance record and high standards of integrity and professionalism in every interaction.

Responsibilities

• Respond to customer inquiries via telephone, email, chat, social media and other mediums according to assigned team requirements
• Provide exceptional service to customers during each interaction
• Address customer concerns and/or provide solutions
• Adhere to all company guidelines regarding the delivery of service and support to customers
• Escalate problematic customer issues to management according to standard operating procedures
• Properly document each customer interaction according to company standard operating procedures
• Maintain an excellent on-time attendance record (schedule adherence)
• Adhere to company quality assurance guidelines and standard operating procedures
• Act with the highest levels of integrity and professionalism in each customer interaction

Job description

VXI Global Solutions in Metro Manila is seeking a customer service professional to respond to customer inquiries across telephone, email, chat, social media and other channels.

You will address customer concerns, provide solutions, and ensure adherence to company guidelines while maintaining a strong attendance record and high standards of integrity and professionalism in every interaction.