Bid Manager

Nezda Global; Metro Manila; On-site; PHP 600,000 - 900,000; Full time

Benefits offered by this job

Leadership exposure

Direct stakeholder exposure

Biz dev & analytics

Job summary

Nezda Global is seeking a Bid Manager in Metro Manila to lead bidding, RFPs and pre-sales initiatives, partnering with stakeholders and clients throughout the proposal process. You will facilitate WBR/MBR/QBR sessions, build strong client relationships, manage expectations, and resolve escalations at senior levels, using Excel and dashboards to present insights.

The role combines business development, analytics, and relationship management, offering exposure to senior stakeholders and

Qualifications

• 3+ years in pre-sales and bid management.
• Experience in a BPO/contact center environment.
• Hands-on experience handling bidding, RFPs, and pre-sales initiatives.
• Strong executive-level communication and presentation experience.
• Experience facilitating WBR/MBR/QBR sessions.
• Experience in relationship management and expectation setting.
• Experience handling conflict resolution and escalations at a high level.
• Data-driven approach to decision making.
• Advanced reporting and dashboard interpretation skills.
• Proficiency with contact center systems including ACD, CRM, and call monitoring tools.
• Strong Excel and presentation skills.

Responsibilities

• Lead bidding, RFP, and pre-sales initiatives.
• Facilitate WBR, MBR, and QBR sessions.
• Build and maintain strong client relationships.
• Manage client expectations and resolve conflicts.
• Use data to support business decisions.
• Interpret advanced reports and dashboards.
• Present business insights to executives.
• Work with contact center systems (ACD, CRM, call monitoring).
• Prepare and present information using Excel and presentation tools.

Skills

Pre-sales and bid management

Executive-level communication

Presentation skills

Relationship management

Conflict resolution

Data-driven decisions

Analytics & dashboard interpretation

Microsoft Excel

BPO experience

Tools

ACD systems

CRM systems

Call monitoring tools

Job description

As a Bid Manager, you will manage bidding and pre-sales initiatives while partnering with stakeholders and clients throughout the proposal process. You’ll also support business reviews, manage expectations, and handle escalations at a senior level.

Key Responsibilities

• Lead and manage bidding, RFP, and pre-sales initiatives
• Facilitate WBR, MBR, and QBR sessions
• Build and maintain strong client relationships
• Manage client expectations and resolve conflicts
• Use data to support business decisions
• Interpret advanced reports and dashboards
• Present business insights to executive-level stakeholders
• Work with contact center systems such as ACD, CRM, and call monitoring tools
• Prepare and present information using Microsoft Excel and presentation tools

Must-Have Qualifications

• At least 3 years of experience in pre-sales and bid management
• Experience in a BPO/contact center environment
• Hands-on experience handling bidding, RFPs, and pre-sales initiatives
• Strong executive-level communication and presentation experience
• Experience facilitating WBR/MBR/QBR
• Experience in relationship management and expectation setting
• Experience handling conflict resolution and high-level escalations
• Data-driven approach to decision-making
• Advanced reporting and dashboard interpretation skills
• Proficiency in contact center systems, including ACD, CRM, and call monitoring tools
• Strong Microsoft Excel and presentation skills

Why Join Us

• Leadership-level exposure in BPO/contact center pre-sales and bidding
• Opportunity to work directly with senior stakeholders and clients
• Role combining business development, analytics, presentations, and relationship management