Bid Manager

Concentrix; Pasig; On-site; PHP 1,200,000 - 2,000,000; Full time

Job summary

Concentrix is seeking a Bid Manager to own end-to-end bid, proposal, and SOW responses across CX Technology Practice. You will coordinate inputs from pre-sales, delivery, architecture, pricing, finance, and legal to produce client-ready submissions that are complete, compliant, and commercially sound.

You will also drive improvements via reusable content, templates, and AI-assisted drafting in partnership with the Internal Automation & AI Team, tracking outcomes and gaps for ongoing quality

Qualifications

• Experience managing RFP, RFQ, RFI, proposals or SOW processes in technology services, CX, CRM, SaaS, BPO, or consulting environments.
• Strong written communication skills, able to translate technical inputs into client-facing language.
• Excellent coordination, follow-through, and deadline management across multiple stakeholders and time zones.
• Ability to identify mandatory response items and build practical compliance trackers.

Responsibilities

• Own the full lifecycle of RFP, RFQ, RFI, proposal, and SOW submissions from intake to final delivery.
• Review client requirements and create bid plans, response schedules, and compliance checklists.
• Coordinate inputs from senior pre-sales, delivery SMEs, architects, analysts, PMO, legal, finance, and leadership.
• Build and maintain proposal structures, executive summaries, and delivery method sections.
• Ensure responses align with client requirements, scope, and company standards.
• Manage clarification questions, logs, version control, reviews, and final packaging.
• Support SOW development with scope, deliverables, acceptance criteria, and change language.
• Maintain reusable content libraries for profiles, case studies, and platform descriptions.

Skills

RFP/RFQ/RFI management

Proposal coordination

Stakeholder management

Strong written communication

Detail oriented

Tools

Microsoft Word

PowerPoint

Excel

Teams/SharePoint

Job description

The Bid Manager owns the end-to-end bid, proposal, RFP/RFQ/RFI, and SOW response process for the CX Technology Practice. The role coordinates inputs from pre-sales, delivery, architecture, business analysis, pricing, finance, legal, and leadership to produce client-ready submissions that are complete, compliant, consistent, and commercially sound.

This role is also responsible for improving bid operations through reusable content, standard templates, response libraries, compliance matrices, and LLM-assisted proposal generation in partnership with the Internal Automation & AI Team.

Key Responsibilities

• Own the full lifecycle of RFP, RFQ, RFI, proposal, and SOW submissions from intake to final delivery.
• Review client requirements and create the bid plan, response schedule, responsibility matrix, compliance checklist, and submission tracker.
• Coordinate and chase inputs from Senior Pre-Sales, Delivery SME, Technical Architects, Business Analysts, PMO, Product Development, QA, Finance, Legal, and other SMEs.
• Build and maintain proposal structures, executive summaries, solution narratives, assumptions, dependencies, exclusions, delivery methodology, team model, and transition approach sections.
• Ensure responses are aligned to the client requirement, scope, commercial model, delivery capability, risk posture, and company standards.
• Manage clarification questions, response logs, document version control, review cycles, approval routing, and final submission packaging.
• Support SOW development by ensuring scope, deliverables, acceptance criteria, timelines, assumptions, responsibilities, and change-control language are clearly documented.
• Maintain a reusable content library for standard company profiles, case studies, delivery methodology, architecture references, staffing models, governance approach, security responses, and platform capability descriptions.
• Partner with the Internal Automation & AI Team to improve LLM-assisted drafting, proposal QA, content retrieval, and standardization of bid materials.
• Track bid outcomes, lessons learned, reusable improvements, and recurring gaps in proposal content or estimation inputs.

Success Measures

• Proposal and SOW submissions are delivered on time with minimal rework.
• Compliance matrix and mandatory client requirements are fully addressed.
• Proposal content is consistent across technical, commercial, operational, and contractual sections.
• Pre-sales and delivery SMEs spend less time on administrative proposal assembly and more time on solution quality.
• Reusable proposal content library is maintained and actively used across bids.
• Bid risks, assumptions, dependencies, and exclusions are clearly surfaced before submission.

Required Skills and Experience

• Experience managing RFP, RFQ, RFI, proposal, or SOW processes in a technology services, CX, CRM, SaaS, BPO, or consulting environment.
• Strong written communication skills with the ability to turn technical and operational inputs into clear client-facing proposal language.
• Strong coordination, follow-through, and deadline management across multiple stakeholders and time zones.
• Ability to read client requirements, identify mandatory response items, and build practical compliance trackers.
• Working knowledge of commercial proposal components such as scope, assumptions, exclusions, pricing inputs, delivery models, and acceptance criteria.
• Proficiency with Microsoft Word, PowerPoint, Excel, Teams/SharePoint, and proposal document management practices.
• Comfortable using AI-assisted drafting tools while applying human review, accuracy checks, and quality control.

Preferred Qualifications

• Experience in Zendesk, Salesforce, ServiceNow, Genesys, NICE, Amazon Connect, CRM, CCaaS, AI agent, analytics, or integration-related proposals.
• Experience supporting regional or global bids with multiple reviewers and sign-off layers.
• Familiarity with managed services, implementation delivery, product development, and support transition models.
• Experience building bid libraries, templates, proposal automation, or AI-assisted content repositories.
• The Bid Manager owns bid process, coordination, quality, and submission readiness; the Senior Pre-Sales Consultant owns solution positioning and client-facing solution strategy.
• The Bid Manager does not independently approve solution design, commercial pricing, or delivery commitments without the appropriate SME and leadership sign-off.
• The role should enforce structure and quality, not become the sole author for every technical response.

Ideal Candidate Profile

The ideal candidate is structured, deadline-driven, detail-oriented, and comfortable coordinating senior stakeholders. They can turn scattered inputs into a clean proposal without needing heroic chaos management every Friday at 11:58 PM.