Senior Manager, Global Sales Support

Hammerjack Pty Ltd; Philippines; On-site; PHP 900,000 - 1,300,000; Full time

Job summary

Hammerjack Pty Ltd seeks a seasoned Client Success Manager to support the Sales team during pre-sales, ensuring smooth onboarding and alignment with client goals.

In a fast-paced BPO environment, you will manage multiple client accounts, leverage CRM and Power BI for performance tracking, and help convert leads into revenue.

7+ years of experience, a Bachelor's in business-related field, and excellent English communication are required. This role requires strategic thinking and adaptability.

Qualifications

• Bachelor's degree in Business Administration, Marketing, Sales, or a related field is typically required.
• 7+ years of work experience as a Client Success Manager or Implementation Specialist; BPO experience is an advantage.
• Proven track record in client onboarding, implementation, and client success management.
• Proficient knowledge of call center operations and service delivery/performance metrics.
• Excellent ability to handle multiple client accounts and strong business acumen.

Responsibilities

• Address key challenges and provide administrative support for Sales during pre-sales process.
• Funnel leads and support closing business deals that drive revenue growth.
• Assist in client onboarding and implementation activities.
• Demonstrate ability to work in a fast-paced, dynamic environment with changing priorities.

Skills

Client onboarding

Account management

Service delivery metrics

Multi-account management

Strategic planning

Communication

MS Office

Education

Bachelor's degree in Business Administration, Marketing, Sales, or related field

Tools

Salesforce

HubSpot

Zoho

Power BI

Job description

JOB SPECIFICATIONS:

Responsible for ensuring key challenges are addressed and resolved and proper administrative support are provided for the Sales team during pre-sales process that will help funnel leads and close business deals that drives business expansion and revenue generation.

Education:

• Bachelor's degree in Business Administration, Marketing, Sales, or a related field is typically required.

Required Skills and Work Experience:

• At least 7 years work experience as a Client Success Manager, Implementation Specialist. Experience in a BPO setting is and advantage.
• Proven track record in client onboarding, implementation, and client success management.
• Proficient knowledge on call center operations and service delivery/performance metrics.
• Excellent ability to handle multiple client accounts.
• Strong business acumen and understanding of industry trends and market dynamics and advanced knowledge of strategic planning methodologies and tools.
• Ability to thrive in a fast-paced and dynamic environment, with the agility to adapt to changing priorities.
• Excellent English communication skills with strong customer service/client management skills
• Proficient in MS Office, CRM tools (Salesforce, HubSpot, Zoho), data analysis tools such as Power BI.

Preferred Certifications:

• Project Management Certification
• Lean Six Sigma Yellow/Green Belt/Agile or similar methodologies