Senior Manager, Global Sales Support

inspiro; Manila; On-site; PHP 900,000 - 1,200,000; Full time

Job summary

Inspiro seeks a seasoned Client Success Manager/Implementation Specialist to support the Sales team during pre-sales, drive lead funnel growth and help close deals that expand revenue. A Bachelor’s degree in Business Administration, Marketing, Sales or related field is typically required.

The role requires at least 7 years of experience in client onboarding, implementation and success management, preferably in a BPO setting, with strong English communication and CRM/data analysis skills.

Qualifications

• 7+ years of experience in Client Success or Implementation roles.
• Experience in a BPO setting is an advantage.
• Proven track record in onboarding, implementation, and client success management.

Responsibilities

• Ensure challenges are addressed and provide administrative support for the Sales team during pre-sales.
• Help funnel leads and contribute to closing business deals that drive revenue growth.

Skills

Client onboarding

Implementation management

Client success management

Call center operations

English communication

Data analysis

Education

Bachelor's degree in Business Administration, Marketing, Sales

Tools

Salesforce

HubSpot

Zoho

Job description

Responsible for ensuring key challenges are addressed and resolved and proper administrative support are provided for the Sales team during pre‑sales process that will help funnel leads and close business deals that drives business expansion and revenue generation.

Education:

• Bachelor's degree in Business Administration, Marketing, Sales, or a related field is typically required.

Required Skills and Work Experience:

• At least 7 years' work experience as a Client Success Manager, Implementation Specialist. Experience in a BPO setting is and advantage.
• Proven track record in client onboarding, implementation, and client success management.
• Proficient knowledge on call center operations and service delivery/performance metrics.
• Excellent ability to handle multiple client accounts.
• Strong business acumen and understanding of industry trends and market dynamics and advanced knowledge of strategic planning methodologies and tools.
• Ability to thrive in a fast-paced and dynamic environment, with the agility to adapt to changing priorities.
• Excellent English communication skills with strong customer service/client management skills
• Proficient in MS Office, CRM tools (Salesforce, HubSpot, Zoho), data analysis tools such as Power BI.

Preferred Certifications:

• Lean Six Sigma Yellow/Green Belt/Agile or similar methodologies