Bengali Quality Analyst | Php 80,000 Monthly

J-K Network Services; Taguig; On-site; PHP 335,000 - 502,000; Full time

Benefits offered by this job

Performance Bonus

Incentives

Government Mandated Benefits

Health Insurance

Job summary

A large IT services company is seeking a quality assurance professional fluent in Bengali for an onsite role in Taguig, Philippines. Responsibilities include monitoring team performance, ensuring quality metrics, and participating in reviews and meetings. The ideal candidate has experience in quality assurance or customer service and can start immediately. This position offers various government-mandated benefits and a performance-based bonus.

Qualifications

• Filipino that can speak, read and write the Bengali Language.
• Open for a Bangladesh National with a permanent visa in the Philippines.
• With at least a year in a quality assurance role (BPO-related experience is preferred).
• Customer service experience is a plus.

Responsibilities

• Identify strengths and skills that need improvement.
• Ensure quality calls and performance metrics are met.
• Participate in call calibrations and meetings.
• Prepare and present quality analyst results.
• Monitor the performance of team members

Skills

Bengali language proficiency

Quality assurance experience

Customer service experience

Shifting schedule

Job description

Job Description

Employee Recognition and Rewards

Performance Bonus, Incentives

Government Mandated Benefits

Insurance Health & Wellness

HMO

Read More

Company Profile: One of the Biggest IT Services companies originated in India. They provide services in many companies globally. The company is also supporting Fortune 500 Companies and has more than 200,000 employees and is visible to 90 countries globally.

Location: BGC, Taguig

Work Schedule: Shifting schedule, Weekends Day off (2 days off)

Work Set-up: Onsite

BENEFITS:

• Government Mandated Benefits

Requirements:

• Filipino that can speak, read and write the Bengali Language
• Open for a Bangladesh National that has a permanent visa in the Philippines.
• With at least a year quality assurance role (BPO-related experience is highly preferred but not required)
• Experience in customer service is a plus
• Willing to work in BGC, Taguig and shifting schedule
• Can start as soon as possible

Responsibilities:

• Identify strengths and skills that needs to be improved (process and communication)
• Ensure that quality calls and performance metrics are met
• Participate in call calibrations and meetings
• Prepare, review and present the quality analyst result of the agent
• Monitor the performance of team members

Recruitment Process:

• Final Interview with Quality Manager

Data Collection Methodolgies Data Monitoring Business Data Analysis Statistical Analysis Industry Analysis Data Integrity Maintenance Bengali Speaker

Working Location

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