Bahasa Indo Quality Auditing Analyst

J-K Network Services; Taguig; On-site; PHP 334,800 - 558,000; Full time

Benefits offered by this job

Performance Bonus

Incentives

HMO

Job summary

A leading IT services provider in Taguig is seeking a Quality Assurance professional. The ideal candidate will monitor team performance, ensure quality metrics are met, and possess at least one year of relevant experience. The role requires fluency in English and involves a shifting schedule. Competitive benefits and incentives are offered.

Qualifications

• At least one year of quality assurance role preferred.
• Experience in customer service is a plus.
• Willing to work in a shifting schedule.

Responsibilities

• Identify strengths and skills that need improvement.
• Ensure quality calls and performance metrics are met.
• Monitor the performance of team members.

Skills

Fluent in English

Quality Assurance

Customer Service

Job description

Job Description

Employee Recognition and Rewards

Performance Bonus, Incentives

Government Mandated Benefits

Insurance Health & Wellness

HMO

Company Profile: One of the Biggest IT Services companies originated in India. They provide services in many companies globally. The company is also supporting Fortune 500 Companies and has more than 200,000 employees and is visible to 90 countries globally.

Location: BGC, Taguig

Work Schedule: Shifting schedule. Weekends Day off (2 days off)

Work Set-up: Onsite

BENEFITS

• Government Mandated Benefits
• Insurance Health & Wellness
• HMO

Requirements

• Open for Indonesian nationals who can speak in English fluently
• At least one year of quality assurance role (BPO-related experience is highly preferred but not required)
• Experience in customer service is a plus
• Willing to work in BGC, Taguig and accept shifting schedule
• Can start as soon as possible

Responsibilities

• Identify strengths and skills that need to be improved (process and communication)
• Ensure that quality calls and performance metrics are met
• Participate in call calibrations and meetings
• Prepare, review and present the quality analyst result of the agent
• Monitor the performance of team members

Recruitment Process

(ONLINE RECRUITMENT)

• Final Interview with Quality Manager

Working Location

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