Bengali Quality Analyst

J-K Network Services; Taguig; On-site; PHP 279,000 - 390,600; Full time

Benefits offered by this job

Performance Bonus

Incentives

Government Mandated Benefits

Job summary

A leading IT services company in Taguig is seeking a Quality Assurance professional who can speak Bengali, has customer service experience, and is willing to work onsite with a shifting schedule. The role includes monitoring calls, identifying areas for improvement, and preparing performance reports. Candidates must have at least a year of related experience and valid work eligibility in the Philippines. The company offers standard benefits and a performance bonus.

Qualifications

• Filipino who can speak, read, and write the Bengali Language.
• Open for a Bangladesh National with permanent visa in the Philippines.
• At least 1 year of quality assurance experience preferred.
• Experience in customer service is a plus.

Responsibilities

• Identify strengths and skills that need improvement.
• Ensure that quality calls and performance metrics are met.
• Participate in call calibrations and meetings.
• Prepare, review, and present quality analyst results.
• Monitor team performance.

Skills

Bengali Language

Customer Service

Problem Solving

Technical Skills

People Skills

Scheduling

Organizational Skills

Back Office Support

Job description

Job Description

Employee Recognition and Rewards

Performance Bonus, Incentives

Government Mandated Benefits

Insurance Health & Wellness

HMO

Company Profile: One of the Biggest IT Services companies originated in India. They provide services in many companies globally. The company is also supporting Fortune 500 Companies and has more than 200,000 employees and is visible to 90 countries globally.

Location: BGC, Taguig

Work Schedule: Shifting schedule, Weekends Day off (2 days off)

Work Set-up: Onsite

Benefits

• Government Mandated Benefits

Requirements

• Filipino that can speak, read and write the Bengali Language
• Open for a Bangladesh National that has a permanent visa in the Philippines
• With at least a year quality assurance role (BPO-related experience is highly preferred but not required)
• Experience in customer service is a plus
• Willing to work in BGC, Taguig and shifting schedule
• Can start as soon as possible

Responsibilities

• Identify strengths and skills that needs to be improved (process and communication)
• Ensure that quality calls and performance metrics are met
• Participate in call calibrations and meetings
• Prepare, review and present the quality analyst result of the agent
• Monitor the performance of team members

Recruitment Process

• Final Interview with Quality Manager

• English Language
• Customer Service
• Problem Solving
• Scheduling
• People Skills
• Technical Skills
• Organizational Skills
• Back Office Support
• Bengali Skills

Working Location

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