Bilingual Quality Analyst (Japanese/Bengali) QA & Training

Recruitify_HR; Taguig; On-site; PHP 334,800 - 558,000; Full time

Job summary

Recruitify_HR is looking for a Quality Monitor in Taguig, Philippines, to ensure quality standards during customer interactions. The role requires fluency in Japanese or Bengali, with at least 2 years of relevant experience. Responsibilities include monitoring calls and emails, conducting training sessions, and ensuring compliance with quality targets. Candidates should possess exceptional communication skills and attention to detail, with a preference for those having BPO experience and relevant language certifications.

Qualifications

• Must be fluent in Japanese / Bengali.
• At least 2 years of work experience using the language (Japanese / Bengali) is required.
• Excellent oral, written and interpersonal communication skills.
• Exceptional listening and analytical skills.

Responsibilities

• Responsible for monitoring interactions and ensuring quality standards are met.
• Conduct quality monitoring and coaching.
• Drive process improvement and ensure process compliance.

Skills

Fluency in Japanese

Fluency in Bengali

Exceptional listening skills

Analytical skills

Communication skills

Education

Senior High School graduate

Tools

MS Office

Job description

Recruitify_HR is looking for a Quality Monitor in Taguig, Philippines, to ensure quality standards during customer interactions. The role requires fluency in Japanese or Bengali, with at least 2 years of relevant experience. Responsibilities include monitoring calls and emails, conducting training sessions, and ensuring compliance with quality targets. Candidates should possess exceptional communication skills and attention to detail, with a preference for those having BPO experience and relevant language certifications.