Benefits Administration & HR Ops Lead

Business Process Outsourcing International, Inc.; Philippines; On-site; PHP 520,000 - 900,000; Full time

Job summary

Business Process Outsourcing International, Inc. seeks an experienced Assistant Manager to oversee Benefits Administration and HR-related programs, ensuring effective team performance and strong client relationships.

The role requires solid knowledge of Compensation & Benefits, excellent people management, and the ability to manage client expectations and deliver quality service. You will lead the Benefits & Administration function, coach the team, and coordinate with clients to meet service

Qualifications

• Bachelor’s degree in HR, Business Administration, or related field.
• At least 5 years of experience in Benefits Administration, Compensation & Benefits, HR Operations, or related field with supervisory/managerial experience.
• Proven experience in people management and team leadership.
• Experience handling clients, stakeholders, or external accounts is highly preferred.
• Strong knowledge of HMO, insurance, employee benefits, and government-mandated benefits.
• Good understanding of Philippine labor and benefits regulations.
• Excellent communication, problem-solving, organizational, and interpersonal skills.
• Ability to manage multiple priorities in a fast-paced environment.

Responsibilities

• Oversee day-to-day Benefits and HR Administration activities (HMO, insurance, leave, government benefits).
• Ensure accurate processing and compliance with company policies and regulations.
• Review benefits processes and suggest efficiency improvements.
• Monitor benefits-related documentation for accuracy.
• Lead, coach, and develop the Benefits Administration team to meet targets.
• Delegate tasks, monitor performance, and provide feedback and coaching.
• Address employee concerns and performance issues promptly.
• Ensure understanding of processes, policies, and service standards across the team.
• Promote teamwork, accountability, and continuous improvement.
• Serve as primary client contact for Benefits Administration and HR-related concerns.
• Build and maintain professional client relationships and manage expectations.

Skills

People management

Team leadership

Client handling

Communication

Problem solving

Organizational skills

Education

Bachelor’s degree in Human Resources / Business Administration

Job description

Business Process Outsourcing International, Inc. seeks an experienced Assistant Manager to oversee Benefits Administration and HR-related programs, ensuring effective team performance and strong client relationships.

The role requires solid knowledge of Compensation & Benefits, excellent people management, and the ability to manage client expectations and deliver quality service. You will lead the Benefits & Administration function, coach the team, and coordinate with clients to meet service